Call Center

The typical scenario is a CSV or XML file transmitted to our FTP server. If the file contains credit cards then it must be PGP encrypted. Order of operations:

1. Receive file format specifications from call center with an example file.
   1. Must contain the following:
      1. The call center's order ID
      2. Shipping Cost if available (if not we will determine shipping cost)
      3. Credit Card Number and Expiration
      4. Email (optional)
      5. Billing Address
      6. Shipping Address
      7. Must be able to handle multiple items, using multiple rows/order or 10-column pairs on a single row
2. If PGP encryption send call center our PGP public key.
3. CDQ Signed and project begins
4. Development implements channel partner
5. Configure channel partner on merchant (this creates the virtual FTP account)
6. Send virtual FTP credentials to call center.
7. Call center sends over live test file.
8. Process live file. Project complete.

Spreadsheet fields	Required?
call center order id	Yes
billing address	Yes
shipping address	Yes
e-mail	No
day phone	No
evening phone	No
item ID	Yes
qty.	Yes
shipping method	Yes

note

The call center must provide list of all shipping method codes.