---
title: "FAQ"
description: "Find answers to common questions on setting AI Agent and AI Report Builder budget caps, token pricing rates, and what happens when a budget cap is reached."
doc_type: reference
audience: merchant
sidebar_position: 4
# Provenance — do not edit by hand; used by re-run diffing and redirects.
confluence_page_id: "3847290892"
confluence_url: "https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/3847290892"
last_updated_in_confluence: "2026-02-18T20:39:26.855Z"
---
Frequently asked questions about UltraCart AI features, including AI Agent budgets and AI Report Builder budgets.

## AI Agent budget

**Where do I update my AI Agent budget?**

1.  From the main menu, select **CRM**.

![Navigate to CRM from main menu](pathname:///confluence/3847290892/ultracart-navigate-to-crm.png)

2.  In the **AI Agents** section, select **Settings**, then select **Budget**.

![AI Agent budget caps annotated](pathname:///confluence/3847290892/ai-agent-budget-caps-annotated.png)

3.  Configure the **Monthly Usage Cap** and the **Daily Usage Cap**, then select **Update Budget**.

For detailed guidance on estimating and managing your budget, see [Budgets](./budgets.md).

**What are the current token pricing rates?**

UltraCart charges per thousand tokens at three rates:

| Token type | Cost per 1,000 tokens |
| --- | --- |
| Input | $0.0004 |
| Cached input | $0.0001 |
| Output | $0.001 |

**What happens when the budget is reached?**

AI Agents stop picking up new conversations. Active conversations in progress are allowed to finish. Agents resume picking up new conversations when the daily cap resets (next day) or the monthly cap resets (next billing cycle), or when you increase the cap.

**Does the budget apply per agent or across all agents?**

Budget caps apply collectively across all AI Agents on your account. If you have 3 agents, they share the same daily and monthly caps.

## AI Report Builder budget

**Where do I update my AI Report Builder budget?**

1.  From the main menu, navigate to **Operations > Reporting > AI Reports**.
2.  Select **Create New Report**.

![AI Reports create new report](pathname:///confluence/3847290892/ai-reports-create-new-report.png)

3.  Select the settings icon.

![AI report builder settings icon](pathname:///confluence/3847290892/ai-report-builder-settings-icon.png)

4.  Configure the monthly budget and save.

![AI report budget settings dialog](pathname:///confluence/3847290892/ai-report-budget-settings-dialog.png)

## Related pages

-   [AI Agents overview](#page-not-found)
-   [Budgets](./budgets.md)
-   [AI Agent capabilities](./ai-agent-capabilities.md)