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How-to

How to setup and manage SMS conversations

SMS conversations can originate from two types of interactions with customers.

  1. UC Package Tracking

  2. StoreFront Communications

UC Package Tracking​

With UC Package Tracking UltraCart uses a standard set of SMS source phone numbers and there is no additional configuration required to reply to a customer that messages about package tracking.

StoreFront Communications​

StoreFront Communications allows for SMS messaging of customers that have opted in to receive text messages. In order to send outbound SMS messages, you will first need to configure a Twilio account under StoreFront → Communications → Settings.

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note

A Phone number can not be shared between multiple UltraCart accounts. This is due to webhooks from Twilio from replies requiring a 1:1 association between UltraCart account and phone number.

After configuring a Twilio account, add an SMS step to your campaign or flow to send customers an SMS message.

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If the customer replies to your SMS marketing message then you will be able to continue the discussion within Conversations under the SMS section.

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