Software licenses and entitlements
The Software tab in the customer profile editor lets you manage software license keys and entitlements tied to a customer's purchases. If you sell software products, this is where you view, add, and edit the license records associated with a customer.
Viewing entitlements
The entitlements list displays all software licenses on the customer's record. Each entry shows the following details:
| Field | Required | Description |
|---|---|---|
| Software SKU | Yes | The product SKU this license applies to. |
| Activation Code | No | The license key or activation code. |
| Activation Date | No | When the license was or should be activated. |
| Expiration Date | No | When the license expires. Leave blank for perpetual licenses. |
Editing an entitlement
Select the edit button on an existing entitlement to update its fields. The same modal appears with the current values pre-filled.
Deleting an entitlement
Select the delete button on an entitlement to remove it. You'll be prompted to confirm before the deletion proceeds.
Entitlements created automatically through product purchases include read-only Order ID, Item ID, and Item Description fields that link back to the originating order. Manually created entitlements don't have these fields.
Related pages
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Customers overview -- capabilities summary and page navigation
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Order and quote history -- view orders that generated entitlements