Merchant Note Codes

UltraCart sometimes adds an automatic note to an order to explain something the system did during checkout or order processing. Each of these notes ends with a short code, for example KOUNT-NFO-03 or TEST-NFO-01, followed by a link to this documentation.

When you open an order and see one of these codes, use the tables below to find out three things, in this order:

1. What happened and why UltraCart added the note.
2. Whether the customer was charged.
3. What to do next, if anything.

Find the code from your order note in the tables below and follow the link.

Checkout and fraud

Code	What it means	Was the customer charged?
BEOE-NFO-01	A back office order entry purchase order was auto approved.	Not applicable (purchase order)
FRAUD-NFO-01	The order matched a fraud rule and was sent to Fraud Review.	Depends on the fraud rule
LINK-WRN-01	The checkout was reached by a direct link with no referring page.	Yes

Kount fraud screening

Code	What it means	Was the customer charged?
KOUNT-NFO-01	Kount returned an error or a Review status.	No
KOUNT-NFO-02	Kount returned an Escalate status.	No
KOUNT-NFO-03	Kount returned an error or Review status after the charge ran.	Yes, held for review
KOUNT-NFO-04	The charge ran and the order is held for Kount review.	Yes, held for review

Test orders

Code	What it means	Was the customer charged?
TEST-NFO-01	A test payment was used, so the order was not charged in real time.	No
TEST-NFO-02	A test card skipped payment processing, so no affiliate commission was given.	No
TEST-NFO-03	A test card was configured to skip upsells, so none were shown.	No

Upsells

Code	What it means	Was the customer charged?
UPSELL-NFO-01	An upsell order failed to close and was sent to Accounts Receivable.	No

Storefront and account

Code	What it means
GPS-ERR-01	Your Google Shopping feed is empty because no items are assigned.
IP-ADDR-01	An IP address is unauthorized or blocked.

WishList Member integration

Code	What it means
WLM_ERR_01	UltraCart cannot reach your WishList Member server.
WLM_ERR_02	The server was reached, but the page was not found.
WLM_ERR_03	Your WishList Member server is returning server errors.
WLM_ERR_04	Your WishList Member server rejected the API key.
WLM_ERR_05	A general exception was returned by your WishList Member server.
WLM_ERR_06	The membership level ID was rejected by your WishList Member server.

QuickBooks integration

Code	What it means
UB-002	A QuickBooks REST API request returned a server error.