KOUNT-NFO-02

What happened

Kount, the fraud screening service, returned an Escalate status while screening the order, so UltraCart held the order. The note reads "Kount returned an Escalate status."

Was the customer charged?

No. The card was not charged. Compare this with KOUNT-NFO-03 and KOUNT-NFO-04, where the charge runs before the order is held.

What to do

Review the order and decide whether to approve or reject it. Because no charge was taken, you will need to capture payment when you approve the order.