KOUNT-NFO-03

What happened

Kount, the fraud screening service, returned either an error or a Review status, and the charge had already run. UltraCart is holding the order for review. The note reads "Kount returned errors. Charge has been performed, but holding for review." or "Kount returned a Review status. Charge has been performed, but holding for review."

Was the customer charged?

Yes. The charge was performed before the order was held. This is the difference between this code and KOUNT-NFO-01 or KOUNT-NFO-02, where no charge was taken.

What to do

Review the held order and decide whether to keep it or refund it. Because the charge already went through, rejecting the order means issuing a refund rather than simply declining it.