UPSELL-NFO-01

What happened

The customer entered the upsell after process, abandoned their cart, and the payment could not be processed when UltraCart tried to close the upsell order automatically. The order was sent to Accounts Receivable rather than being lost.

UPSELL-NFO-01: This order failed during the auto closing of an upsell order.

Was the customer charged?

No. The charge did not go through, which is why the order is in Accounts Receivable.

What to do

Contact the customer to collect valid payment information so you can salvage the order.